About Our Company

Q. Do you ask for money down?

A. On cash deals, we will only ask for 1/3 down.  Any contractor wanting more than 1/3 down or asking for full payment before the project is fully completed is violating Pennsylvania contracting laws.  If you are using our financing, most programs do not require money up front.

Q. We have a project in mind that requires a special solution or custom work. Are you able to help us?

A. In most cases, yes.  We are great at finding the best solutions for even the most crazy project.  If we can’t find a solution, we will tell you why we feel the project can’t be done or refer you to someone who may have options that we don’t offer.

Q.  What areas do you service?

A.  We only work in Pennsylvania & cover the following counties:  Adams, Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Cameron, Centre, Clarion, Clearfield, Clinton, Crawford, Cumberland, Dauphin, Elk, Erie, Fayette, Forest, Franklin, Fulton, Greene, Huntingdon, Indiana, Jefferson, Juniata, Lancaster, Lawrence, Lebanon, Lycoming, McKean, Mercer, Mifflin, Perry, Potter, Snyder, Somerset, Union, Venango, Warren, Washington, Westmoreland, York.  We’ve had established customers throughout these areas who have done repeat business with us for decades.  We have a full time service technician to service customers in all areas efficiently and in a timely manner.

Q.  Do you ask for money down?  

A.  On cash deals, we will only ask for 1/3 down.  Any contractor wanting more than 1/3 down or asking for full payment before the project is fully completed is violating Pennsylvania contracting laws.  If you are using our financing, most programs do not require money up front.  

Q.  Will you provide references?

A.  Absolutely!  We have many customers who keep coming back & aren’t afraid to share why they keep choosing us for their home improvements.  We’ve had many who have agreed to take a phone call from someone who lives close to them to discuss their experience with our company.  Some will even give you their address and let you drive past their house to see for yourself.  We will be happy to provide references on request. 

Q.  We have a project in mind that requires a special solution or custom work.  Are you able to help us?

A.  In most cases, yes.  We are great at finding the best solutions for even the most crazy project.  If we can’t find a solution, we will tell you why we feel the project can’t be done or refer you to someone who may have options that we don’t offer.  

Q.  Do you have insurance?

All contractors in the state of Pennsylvania are required to have liability insurance.  Some have liability insurance but are not fully covered under Worker’s Compensation.  Without the proper insurance and without enough insurance, homeowners put themselves at risk if someone on the job is injured.  Without the right kind of liability insurance, homeowners are at risk for covering repairs caused by damages to their home or property by bad contractors.  We have more than the required minimum insurance, including both liability and Worker’s Compensation, even though we rarely have a cause to use the insurance with our long track record of safety on the jobsite.  

Q.  Do you use subcontractors?

A.  Very rarely and only proven ones that come highly recommended and highly insured.  We have an excellent siding subcontractor whose daughter has worked for the company for many years and who has done fantastic work for our customers.  And if your project requires work that our installers are not qualified to do, such as move the wiring for a security system or extensive plumbing or electrical, we will be happy to choose a qualified subcontractor to help complete the work.  We will disclose to you when we use subcontractors but one promise we make to our customers is that all workers who step foot on your property are fully insured, from the product specialists to the installers.

Q.  Why can’t you give me a price over the phone?

A.  Every home is unique.  And no matter how basic a home improvement project seems, every application is different.  Other home improvement companies may throw out a “ballpark” figure to get their foot in the door but the problem with that is you end up getting your hopes up only to find out the exact price is a lot higher.  Some home improvement companies will provide you with an “estimate” which lists repairs as “extra” without specifying how much extra or what other repairs are needed.  We provide you with an exact quote after discussing your project in detail and visiting your home.  If our contractors get there & we missed charging for something that was included in the project, we won’t send you a bill – we eat the costs.

Q.  Do you offer a warranty on your installation?

A.  Yes, we offer a one year warranty on our installation.  Problems with any installation become apparent in much less time than a full year and usually immediately.  Our installers will ask homeowners to inspect their work when completed to make sure it is done to their satisfaction.  Before leaving, they will address all questions and concerns you bring up and can adjust things if needed.  All installers can have a bad day every now and again but with us you are fully covered.  

Q.  Do you offer financing?

A.  We have many third-party financing options, including ones with low to no interest, low monthly payments, or deferred payments.  Our product specialists will go over your options based on what you have qualified for and you can decide if you would like to go with our financing or check with your own bank to see what they offer.  Our most popular financing program comes with no interest for 60 months.

Q.  Why haven’t I seen your advertisements?

A.  TV, radio, internet, and other types of advertising can get extremely expensive.  We can keep our costs lower than many of our competitors because we don’t have to do a lot of expensive advertising to get business, we have a large amount of repeat and referral business that keeps us busy.  We’ve been doing work in Pennsylvania for decades under the same ownership for thousands of homeowners and repeat customers.

Q.  Where have your products and company been featured?

A.  When choosing products and materials to complete our projects, only the best will do.  Our product lines, the manufacturers we work with, and our company have been featured in local and national media.   Our products have been featured on The Discovery Channel, Fox Business News Network’s Manufacturing Marvels, Window & Door Magazine, Extreme Makeover: Home Edition, The Indiana Gazette, Pittsburgh Business Times, and more.  Our company has been featured in the Altoona Mirror, on WTAJ’s Central PA Live, on WBLF State College’s Local Live, Angie’s List Super Service Award for Windows, Angie’s List Super Service Award for Doors, in the Builders Association of Central PA’s “Ask the Expert” series and other social media, in the Indiana-Armstrong Builders Association’s Virtual Home Showcase, and more.

Q.  Can you match or beat competitor’s pricing?

A.  In many cases, when comparing apples to apples, we can match or beat competitor’s pricing due to bulk discounts on materials from the large volume of work we do.  If we can’t beat a competitor’s pricing, we’ll tell you why so you can make an informed decision.  

Q.  I’ve gotten 3 or more quotes on the same project from different companies and the range of prices is so large.  What causes some contractors to be super cheap while others seem super expensive?

A.  The old saying “You get what you pay for” really applies when it comes to home improvements.  Your home is your biggest investment you’ll ever make.  If someone gives you a quote suspiciously cheaper than your other quotes, most likely they are cutting corners somewhere, whether by buying junk materials or products, using uninsured laborers, giving you something with a worthless warranty that won’t last, completing shoddy work, using whatever subcontractor shows up first the day of your install, or they just aren’t as qualified as they make themselves out to be & have to do the work super cheap.  No quality carpenter or installer will work dirt cheap because they just don’t have to – good carpenters & installers are hard to find and in high demand because they can only take on so much work. 

Q.  Can you work with tight budgets?

A.  Yes, in fact we can work with all realistic budgets.  You can’t buy a Porsche 911 for the price of a Toyota Corolla no matter who you try to buy it from.   If you let us know your budget, we can tell you the options we can provide within your budget and negotiate the details and pricing from there.   Unlike some other contractors who won’t want to hurt your feelings, if your budget is unrealistic for what you are looking for, we’ll inform you why.  

Q.  I won free labor on a home improvement project at an event – how are you able to do the labor for free?

A.  We participate in many different events all across Pennsylvania and after each event we pull several homeowners to receive free labor on their first home improvement project with our company.  We’ve done this for quite a few years to promote name recognition without expensive advertising.  What we’ve found is that once a homeowner has their first project completed with us, over 75% of those customers call us for their next home improvement project because we have earned their trust.  And most of those customers continue to hire us for all of their home improvements.  So while we lose money on the first project, we gain a lot of lifetime customers that support us for many years to come.  Homeowners are not under any obligation to use their free labor certificate, but it can save you quite a bit of money if you’re already planning your next project

About Our Careers

Q.  Do I have to have experience?

A.  No, we have a lot of experience training candidates with no experience in the field and more often than not we prefer candidates who we can train without having to break the bad habits that sometimes come with previous experience.  If you are committed to your own success and are willing to learn from our experienced managers whether you have experience or not, we will train you and provide you with feedback along the way.  You’ll be a pro at the job within 90 days and we will continue to work with you to advance within the company.

Q.  What is the weekly/hourly pay?

A.  Each position has a different range of weekly/hourly pays but all are highly competitive.  Most positions have a two-week training period with a lower starting rate that automatically raises on reaching your third week.  In each department, your manager’s goal is to have you earning more money at the end of 90 days than you did in your previous job so that you want to stay with our company, because retaining good employees is cheaper and easier than getting new ones.

Q.  Do I have to have a college degree or any kind of certification?

A.  We don’t focus on formal education when we’re evaluating candidates.  A degree to us is a fancy piece of paper – we are looking for someone willing to grow and learn.  In fact, many of our best employees do not have a college education at all.  Our managers have had experience with all different types of learners and will focus on your strengths while giving you recommendations on how to overcome or practice weak areas to take you to the next level.  

Q.  Are there growth opportunities?

A.  Every department has advancement opportunities available for the right candidate.  We offer interactive management training seminars for employees who want to pursue a long-term management position with our team.  Our managers earn their positions, not just luck into them.  It doesn’t matter if someone has been here longer or if someone sucks up to the boss, we’re looking for candidates who go above and beyond in their jobs, are trustworthy, cooperate with management and co-workers, and are dependable and reliable.   

Q.  Is there a quota?

A.  All jobs have a “quota” because there are performance requirements to all jobs.  If a fast food company was paying you to make hamburgers, they would release an employee who is not making the minimum amount of hamburgers they need to make to keep up with customer demand to make the business profitable.  That’s a quota.  All of our jobs, including our office or administrative jobs have minimum performance requirements, fortunately they are lower than industry standards because we run our business efficiently.  We also understand that different employees within the same department have different abilities so we don’t compare your job performance with what others in the department are doing, only that you are improving and trying your hardest.  Winners who are confident in their ability to learn should not be afraid of a quota, especially since our managers also had to hit that same quota when they started and can mentor you based on their experience to help you hit your quota.

Q.  What is the atmosphere?  

Work doesn’t have to be “stuffy” and serious all the time.  We have created a comfortable “Un-corporate” atmosphere that is laidback and casual but also hectic and exciting.  Our office is our staff’s “home away from home” where everyone can be comfortable being themselves.  Our biggest goal was to create a positive atmosphere with friendly and helpful staff who work together as a team but also compete to be the best at what they do.  Why?  Because having someone negative at work zaps the life out of the entire team.  We don’t put up with drama or B.S. but we’re not picky about the little things if you’re getting the job done.  We encourage everyone to have fun and interact with their co-workers so that it breaks up the monotony of work.  If you find a way to have fun with any job, you’ll never “work” another day in your life.

Q.  What is the turnover rate?

A.  100% of people who don’t put an effort into their job.  100% of people who aren’t cooperative with management.  100% of people with a negative attitude or who are disrespectful to their co-workers.  Sales and marketing will have a higher turnover rate than administrative or installer positions because some people just aren’t the right fit for sales or marketing.  Events will have a higher turnover because working weekends is not for everyone.  When we hire candidates, we want everyone to make it and stay with the team but it doesn’t always happen that way since no company out there has a 0% turnover rate.  As of the end of 2019, 40% of our staff has been with the company over 15 years, 33% have 7 to 14 years in, and the remaining 27% were reaching their one year anniversary.  

Q.  Is the position/company stable?

A.  Our company is lucky enough to be in an industry that is not affected by the economy or the season. The opportunity is as stable as you want it to be – we’ve had many people retire from our company over the years who didn’t initially expect to be in home improvements but fell in love with their income and our atmosphere.    We’ve provided stable incomes to many people for the past 35+ years and have the financial stability to provide for our employees for many years to come.  Our department managers have all been with the company for 8 or more years and have the knowledge to show you how to have a stable career with our company.  

Q.  What is the dress code?

A.  In the office we are very casual and if you don’t interact with customers or job candidates as part of your normal job duties, feel free to dress comfortably.  Some departments who interact with the public have a very basic dress code but none require uniforms.  Business casual is required for sales positions, outside marketing, and events when you are interacting with customers.  Office training sessions are casual.

Q.  Are there benefits?

A.  Yes, we offer a benefits package to all full time employees and even have paid vacation for our part time employees.  Full time employees get UPMC group health insurance coverage, paid holidays, and paid vacations.  All of our team members have different needs so we are negotiable on benefits and can offer a custom-tailored benefits package where you can swap out your health coverage for one of many options, including TV or music streaming packages, gym memberships, or more.

Q.  Is the job training paid?

A.  Yes, we offer paid training for all of our positions.  The typical training period is 2 weeks and most times the training rate is a bit less than your starting pay.  Even though the training period is considered your first 2 weeks, it takes about a month to really get comfortable and start getting consistent with our positions.